Frequently Asked Questions

Austin Balloon Creations serves Austin and surrounding areas including Lakeway, Westlake, Bee Cave, Belterra, Buda and Kyle.

Our custom balloon decor pricing varies based on the design, complexity, length, volume and delivery and breakdown costs. That said, all of our garlands are priced per foot at $25 a foot, taking into account the desired length and width.

Fees that may be added to your quote

Outdoors:

Weights and sturdier stands are needed for outdoor events in order to withstand possible rain, wind, heat and cold. Rental fees for these items will be included in your quote. You will need to return these items or request a breakdown service. The return location is in the 78744 zipcode.

Delivery Fee: The delivery fee is calculated based on the total miles to and from The Union at Easton Park to your event location. Total distances within 30 miles are free. Each mile over 30 miles is $1.50.

Installation Fee:

Larger orders will have a 20% installation fee applied to cover the extra materials, time and setup needed for larger displays. A quick and dirty way to estimate whether this fee may apply is if you order two different products from our products page.

Breakdown Service: This fee is added when you would like us to return balloon equipment or pop and dispose of your balloons for you. This fee is calculated using the total mileage to and from your event plus the time it takes to breakdown. Later hours are more expensive.

If you ordered rentals, but do not want to pay for breakdown service, you can return items for free to the 78744 zipcode. The exact address will be given to you closer to your event date. Equipment must be returned within three days of your event.

We only work with the highest quality latex and mylar balloons on the market. The balloons are made of natural rubber latex and are 100% biodegradable.

While we can't guarantee a particular length of time, indoor balloons can last at least a month if kept away from direct heat and sunlight.

Outdoor balloons are complete divas though. The basic answer is they will last hours, not days. While we only uses only the highest quality balloons and materials, the color of the balloon, wind, heat, cold, children, pets, different surfaces, hot or cluttered car conditions and foliage can jeopardize the lifespan of your balloons. It is best if your decor is placed in the shade to shield them some from the elements.

Some balloons may pop or deflate sooner than anticipated, regardless of where they are stored. We cannot guarantee your balloons will last once they have been delivered or picked up.

We always first look for existing anchor points to hang garlands. When no existing anchors are present, we use removable 3M command hooks. Free standing backdrop frames are also available and eliminate the need to attach anything to a wall.

That is Lenny the No Drama Llama! He makes sure every order is handled smoothly so everyone can have a no drama experience. Read more about his story on the About page.

Anytime you want, no matter how far into the future your event is! We suggest booking sooner than later to avoid disappointment when we’re already booked or can't order the materials your vision requires in time.

If you have an event date, but are not exactly sure what type of balloon decor you would like yet, you can reserve your date with a $200 deposit. We can sort out the details later!

We generally will not book within seven days of an event because it is difficult to plan properly or order materials for your vision.

First, fill out the contact form or email us at info@austinballooncreations.com. Tell us what you would like by choosing a product from our products page or email us an inspiration photo. Once the details of your design have been ironed out, you will receive an invoice and contract. Once you sign the contract and pay the invoice, you're officially booked! Payments are split into two with the first payment due immediately and the second due two weeks before your event date.

A few days before your event, I will send you a confirmation email with all of your event details. On your event date, I'll show up with balloons in hand!

If you have an event date, but are not exactly sure what type of balloon decor you would like yet, you can reserve your date with a $200 deposit. We can sort out the details later!

Grab and Go items are pre-assembled, ready to go balloon creations that you order online and pick up yourself. They’re larger than you might expect, so plan to bring the biggest vehicle you can!

All Grab and Go products are lightweight and designed for indoor use. While you can put them outside, they likely will not hold up in even the slightest wind and could tip over or get damaged.

Pickup is available on Fridays only. If you choose non-shiny balloon colors, they’ll stay looking perfect for several days when kept indoors and out of direct sunlight—so even if your event is a few days away, I promise your balloons will still look perfect when it’s party time!

Want to make your Grab and Go creation extra special? You can add specialty balloons! Because adding these requires a little extra planning and emailing, specialty balloons are billed separately by Christina, with a $30 minimum.